#QOTD – When was the last time you had a really great experience and what was it?
6:18– How do you distinguish between bad marketing strategy that’s not working and just having a crappy product?
8:45– What do you think about “<span class=”EmojiInput mj26″ title=”Face With Tears Of Joy ::joy::”></span>” being the Oxford ‘word’ of the year? Communication shift?
10:36– What does the future look like for the auto industry? Will local car dealers be cut out of the business model?
13:28– Gary how do you analyze all the social media data that you get every day? Personally and corporately.
16:57– It seems like everyone speaks about not giving up no matter what, but how do you know when it’s time to let it go?